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HOME MEAL DELIVERY (TERMS)

Lunch & Dinner Home Meal Delivery Terms

  1. All payments are to be paid in full on the 1st day of the delivery
  2. No refund will be given for early cancellation or termination of order before the date of expiry.
  3. In the event where the customer has yet to make payments, early termination of the course will be chargeable at $15 per person per meal delivered.
  4. For cheque payments, kindly cross the cheque and made payable to "Jessie Catering Pte Ltd".
  5. Please write your address at the back of the cheque for easy reference. You can either hand it to our driver or send it by mail to us.
  6. All customers are allowed to defer their home meal delivery at a maximum of 2 times within their term of 20 days, as long as the notice of deferment is given to the office 1 working day in advance, before 5pm. Our drivers are not responsible for such notices.
  7. Last-minute deferment notices after the stipulated deadline may be subjected as forfeiture of delivery.
  8. The maximum duration allowed for each time of deferment is limited to 2 weeks.
  9. A deferment of over 2 weeks will result in the cancellation of the order, and no refund will be given.
  10. Under our Auto Renewal System, a new cycle of 20 days will be automatically renewed and imposed upon the customer if we do not receive any notice of cancellation or termination 3 days before the date of expiry.
  11. Food is best consumed before 1pm for lunch, and before 6.15pm for dinner.
  12. Customers are advised to store the food in the refrigerator upon receiving the food, and heat up via 2~3 minutes of high heat in the microwave, or 11~15 minutes of steaming prior to consuming the food, for hygiene reasons.

Defer Meal Deliveries

We understand there may be days you wish to defer the home meal deliveries due to whatever reasons. We will defer the delivery only if the time we deliver the food is at least 48 hours from the time we receive your request.

The new deferred date shall be the day immediately after the last day of your cycle delivery. Or, in other words, all your delivery dates are pushed one day forward.








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